Refund policy

Refund Policy

Every Imagine piece is printed to order just for you, so we can't accept returns or exchanges for a wrong size or a change of mind. Please check the size chart before you order.

Damaged, Misprinted, or Defective Items

If your item arrives damaged, misprinted, or defective, we'll make it right. Contact us within 30 days of delivery with:

• your order number
• a clear photo of the issue

Once we confirm the problem, we'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Lost or Undeliverable Packages

If tracking shows your package is lost, reach out and we'll help sort it out. If an order is returned to us because of an incorrect or incomplete address entered at checkout, you may be charged to reship it.

Cancellations

Orders go into production quickly. If you need to cancel, email us as soon as possible. Once production has started, we can't cancel your order.

Refunds

Approved refunds go back to your original payment method. Your bank may take a few business days to process it.

Contact

Email us at imagine@mail.grokbot.com.